Privacy Policy
Last updated: 23 September 2026
This Privacy Policy explains how Rolletto Casino collects, uses, shares and protects personal data when you visit our website, create an account or use our casino, sportsbook, payment, promotional and support services.
Rolletto Casino is operated by Santeda International B.V., incorporated in Curaçao under registration number 151296 and licensed by the Curaçao Gaming Authority under licence OGL/2024/1798/1048. Santeda International B.V. is the controller of personal data unless stated otherwise. Santeda International Limited may process payment data as payment agent where applicable.
1. Personal Data We Collect
| Category | Examples |
|---|---|
| Identity | Name, birth date, nationality, signature, username and identification documents. |
| Contact | Address, email address and telephone number. |
| Account | Registration details, status, preferences, limits and communication history. |
| Financial | Payment methods, deposits, withdrawals, currencies, transactions and source-of-funds information. |
| Gaming | Games, bets, stakes, odds, wins, losses, bonuses, sessions and balance. |
| Verification | Identity, address and payment evidence and results of KYC, AML, sanctions and fraud checks. |
| Technical | IP address, device, browser, approximate location, cookies, logins and security logs. |
| Support | Messages, chats, complaints and call information where applicable. |
| Responsible gambling | Limits, time-outs, self-exclusion, behavioural indicators and related communications. |
2. How We Collect Data
We collect data directly from you during registration, verification, payments, play and support interactions; automatically from your device; and from payment, verification, fraud-prevention, game and affiliate providers, public records and authorities where permitted.
3. How We Use Data
- To create and administer your account;
- verify identity, age, address and payment ownership;
- provide games, bets, bonuses, deposits and withdrawals;
- perform AML, sanctions, fraud and security checks;
- monitor play and provide responsible gambling protections;
- answer questions and complaints;
- send marketing where permitted;
- analyse and improve the Services;
- handle legal claims; and
- comply with legal and regulatory duties.
4. Legal Bases
| Basis | Examples |
|---|---|
| Contract | Account administration, bets, transactions and support. |
| Legal obligation | Age checks, KYC, AML, sanctions, reporting and retention. |
| Legitimate interests | Security, fraud prevention, service improvement and disputes. |
| Consent | Optional marketing and non-essential cookies where required. |
| Vital or substantial interests | Responsible gambling intervention and urgent safety matters where applicable. |
5. Automated and Manual Checks
We may assess account security, fraud, money laundering and gambling behaviour using automated and manual checks. This may lead to document requests, payment restrictions, responsible gambling contact, review, suspension or closure. Where applicable law provides a right to human review, contact Customer Support.
6. Cookies
We use cookies and similar technologies for authentication, security, preferences, analytics, advertising and affiliate attribution. Where legally required, non-essential cookies are used only after consent. You can manage them through the cookie panel and browser settings, although disabling essential cookies may prevent parts of the Services from working.
7. Marketing
Where permitted, we may send offers by email, SMS, telephone, push notification or another selected channel. Change preferences in your account, use an unsubscribe link or contact Customer Support. Service, security, payment and responsible gambling messages may still be sent.
8. Sharing Personal Data
We may share data with payment processors and agents; KYC, AML, sanctions and fraud services; game, sportsbook, hosting, analytics and support providers; marketing partners; advisers and auditors; regulators and law enforcement; and a successor in a business transfer. Providers may process data only for authorised purposes under appropriate requirements.
9. International Transfers
Data may be processed in Curaçao, the European Economic Area and other countries where providers operate. Where required, we use adequacy decisions, contractual clauses or another lawful safeguard.
10. Retention
We retain data while your account is active and afterward for periods required by gambling, AML, tax, corporate and dispute obligations. Records may be kept longer for investigations, claims, self-exclusion or regulatory requests.
11. Security
We use organisational and technical safeguards, including access controls, monitoring and encryption in transit. No system can guarantee absolute security.
12. Your Rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent or human review of certain automated decisions, and may complain to a competent authority. We may verify your identity. Requests may be limited by legal, licensing, AML, fraud-prevention or responsible gambling duties.
13. Children
The Services are not intended for anyone under 18 or the higher legal gambling age in their jurisdiction. We do not knowingly allow minors to hold accounts and will investigate suspected underage use.
14. Changes
We may update this Policy for legal, regulatory, technical or service changes. Material updates will be communicated through the Website, account or another suitable channel.
15. Contact Us
Contact Customer Support through live chat or the Contact Us page to ask a privacy question or exercise your rights.